Avfuel launches online service training
Avfuel Corporation has launched an online customer service training program, called ACST, to offer all FBO members of its network a resource to boost their level of service. The program was launched during last week’s Schedulers & Dispatchers conference (S&D 17) in Fort Worth, TX.
According to the Ann Arbor, MI-headquartered international fuel provider, the service training is designed to address issues specific to aviation-related businesses. “It offers content that can be applied directly to FBOs, so operations can start putting these best methods into practice immediately. FBO staff members will learn about the importance of fostering and contributing to their company’s culture and brand, some key service essentials, and how to truly amaze and wow their customers,” a company statement reads.
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The Avfuel Customer Service Training (ACST) is available to Avfuel-branded FBOs and includes rampside, front counter and customer service courses. The courses are user-friendly, requiring virtually no management on the part of the FBO.
“When it comes down to it, fuel is fuel—it’s often not the commodity that sets the FBO apart from its competition, it’s the FBO’s level of service and the way it makes its guests feel,” further explains Avfuel Marketing Manager Buffey Muth. “This tool will help teach our branded FBOs how to better differentiate themselves from their competition while also providing an enhanced experience for pilots and their passengers.”